Reasons for Item Rejections

In SAP, sales documents can be rejected either completely or by individual line items. Item rejections can be caused by numerous factors such as incorrect orders, wrong products, damaged items, quality issues, etc. In this article we will show you how to predefine reasons for item rejection in SAP.

You can reject a sales document in SAP either in its entirety or as individual line items (done by rejecting all the lines in it). On the Reasons For Rejection tab of the sales document overview screen, you can reject individual line items by entering a rejection reason for your line item. You can give several rejection explanations for various lines in this way. You can also reject numerous lines at once by utilizing the fast-entry option in sales document change mode (the menu path is Edit ➢ Fast Change Of ➢ Reasons For Rejection), provided that they are all associated with the same rejection reasons. You can control the type of further operations (billing, printing, etc.) a rejected line can carry out by personalizing the rejection reason. you can reject multiple lines at once, provided that they all belong to same rejection reason.
 
Defining Reasons for Rejections
 
To configure the rejection reasons, follow the menu path:
 
IMG ➢ Sales And Distribution ➢ Sales ➢ Sales Documents ➢ Sales Document Item ➢ Define Reasons For Rejection, or use the transaction code OVAG.
 
The customization screen for item rejection reasons is depicted in Figure 1.
 
Figure 1 Defining reasons for rejection for a sales item
 
The fields in Figure 1 are explained in the following way:
 
Rejection Reason The two-character identifier for a rejection reason is represented in this field. The key could be either alphabetic or numeric.
 
Description The rational explanation for the rejection reason is represented in this field.
 
Output check box When using SAP S/4HANA Output Control, the following effects result:
 
•Output of rejection reason (blank)
  • The information that the remaining quantity is not delivered and the reason for rejection are printed for items that are partially delivered.
  • The information that the ordered quantity is not delivered and the reason for rejection are printed for items that have not been delivered.
•No output of rejection reason (select the checkbox)
  • The information that the remaining quantity is not delivered is printed for items that are partially delivered.
  • The information that the ordered quantity is not delivered is printed for goods that haven't been delivered.
The following implications arise if you use output determination:
 
•Relevant for printing (blank): The items are printed.
 
•Not relevant for printing (select the checkbox): There is no printed information regarding the products.
 
Open Resource Item check box This field determines whether a resource-related billing document will be rejected. This check box, when checked, enables you to establish a new sales document or new sales item line in an already existing sales document for a rejected line, provided that the rejected sales document or the line item was initiated by the resource-related billing process.
 
No billing check box For invoicing purposes, this parameter regulates the copy of the rejected line. This check box renders a sales line item irrelevant for billing when it is selected for a rejection reason (and if that rejection reason is also selected for a sales line in the document).
 
Statistics You can instruct SAP whether the rejected line item value should be included in the sales document's header totals or if it should simply be used as a statistic by choosing a value from the list of possible values for this field. The selection values that are offered are self-explanatory.
 

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